about us
About Pet Insurance Australia – 30 Years’ Experience
A business built on passion
We are a family owned Australian Pet Insurance business, with a long & successful history in the pet industry. Not only do we have years of experience, but we have an international reputation for excellence. As a family, we have a long and successful history in the pet industry.
We take pride in the fact that we are not just business owners; we are pet people and pets are part of our daily lives. We believe that being passionate is the key to business success and we’ve delivered exactly that to all our customers.
our history
HOW DID OUR PET
INSURANCE STORY
START?
After many years of being in the pet industry game, we started to realise that pet owners just couldn’t afford the rising cost of vet care. We started to offer to pay for their vet bills to make sure their pets receive the best treatment, not only because we know pets are important to owners, but because we are passionate about our customers and their pets. No animal or person should suffer, because of something as simple as expensive vet care. Receiving the money back was not a priority for us. The health of the pet was far more important.
After a bit of thinking and our unprecedented motivation to always look after our four legged friends, we launched PIA in 2008. Since then we’ve seen concerned expressions about financial worries disappear and relieved smiles appear, witnessing first-hand how beneficial pet insurance could be. Thousands of customers, including you, can now benefit from their pets being insured.
WHO WE ARE
WE ARE SPECIALISTS IN PET INSURANCE
We are pet owners ourselves, so we know the joy our four legged friends can give us as well as the heartfelt pain you experience when you lose them. That is why we focus only on pet insurance to ensure that your pet is always covered in case of a specified accidental injury or illness.
what we have to offer
our pet insurance cover options
questions and answers
our honesty policy
We will be honest with you, as we always are and will be, not everything will be covered with all insurance policies. To help you understand the cover that we offer, we have put together some Questions and Answers. A quick guide to help you make a decision that would best fit you and your pet.
We also provide you with our Product Disclosure Statement and Financial Services Guide which we recommend you read, so that you understand what is and isn’t covered.
You’re Always Safe With Us…
PIA Policies entered into for the first time prior to 8 May 2023 (and subsequent renewals of those policies) are:
- Promoted, Distributed and Arranged by Pet Insurance Australia Pty Ltd (AR No. 326233)
- Issued by The Hollard Insurance Company Pty Ltd (ABN 78 090 584 473, AFSL 241436), and
- Arranged and Administered by PetSure (Australia) Pty Ltd (ABN 95 075 949 923, AFLS 420183)
PIA Policies entered into for the time on or after 8 May 2023 (and subsequent renewals of those policies) are:
- Promoted, Distributed and Arranged by Pet Insurance Australia Pty Ltd (AR No. 326233)
- Issued, Arranged and Administered by PetSure (Australia) Pty Ltd (ABN 95 075 949 923, AFLS 420183)
The Hollard Insurance Company Pty Ltd, and its related entity, PetSure (Australia) Pty Ltd, together are Australia’s leaders in pet insurance. They have more than 20 years’ experience in this insurance product and collectively insure well in excess of half a million dogs and cats across Australia.
